This startup turned a trip to the print shop into an online order. Customers upload documents, choose how they should be printed, see the price instantly, pay, and get the prints from a nearby branch in about 10 minutes. I built the whole product in 20 weeks. It now handles 400+ orders a day across 40+ branches.
At a glance
Getting documents printed usually means going to a shop, explaining exactly what you need, waiting while they do it, and sometimes coming back later. It's slow for customers and messy for the shop, because instructions get lost between the counter and the printer.
The business wanted printing to work like food delivery: order online, printed nearby, at your door in minutes.
Printing isn't one product. Price depends on the file and every option the customer picks. I built the configurator so each choice (copies, colour, paper, single or double-sided, page ranges, binding, lamination) updates the price immediately. Customers know the exact cost before paying, and the branch gets precise instructions instead of a verbal description.
Upload
One or more documents in a single order.
Choose print options
Copies, colour, paper, sides, page ranges, binding, lamination.
See the price
Calculated instantly from the file and the options.
Pay
Razorpay checkout, delivery or pickup.
Nearest branch prints it
The order is routed by location.
Delivered
Tracked end to end, with email and WhatsApp updates.
A 10-minute promise only works if the order goes to a printer close to the customer. The platform uses the customer's location to route each paid order to the nearest branch. Branch staff see it immediately, print it to the saved instructions, and move it through ready, dispatched, and delivered.
Every step is visible to the customer in the order tracker, with email and WhatsApp updates along the way. Across 40+ branches, the platform now handles 400+ orders a day, with an average delivery time of about 10 minutes.
People print contracts, IDs, and exam papers. Those files shouldn't sit on a server forever. Uploaded documents are stored securely in Amazon S3 only for as long as the order needs them, then deleted automatically after printing.
Behind the customer app is the platform that runs the business: products and pricing, branches, orders, customers, payments, and delivery, all in one place. Staff and administrators each get their own access, so branch staff see their queue and admins see everything.
400+
orders a day
40+
print branches
~10 min
average delivery time
20 weeks
to build and launch
Customers won't pay without knowing the cost, and every option changes it. Pricing from the configuration makes the quote instant and exact.
Trade-off: More complex pricing logic.
Documents are needed only until they're printed. Deleting them automatically protects customers and reduces risk for the business.
Trade-off: The deletion process has to be reliable.
After payment, a physical job moves through several hands. Clear states (accepted, printing, ready, dispatched, delivered) keep everyone in sync.
Fast delivery depends on the closest branch doing the job. Routing by location is what makes the 10-minute model possible.
“Milan took our print shops online. Customers upload, pay, and pick up their prints in minutes, and every branch gets clear instructions for each order.”
The customer uploads files, picks print options, and pays online. The order goes to the nearest print location, which prints it to the saved instructions and hands it to delivery. The customer tracks each stage and gets updates by email or WhatsApp.
They should be stored encrypted in cloud storage only while the order needs them, accessible only to the staff printing them, and deleted automatically afterwards. Ask any printing service how long it keeps your files and who can see them.
Start with the steps the customer does today and replace them one by one: explaining the job becomes a form, the quote becomes instant pricing, paying at the counter becomes online checkout, waiting becomes tracking. Then give staff a clear queue so the physical work keeps up.
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